Acceptable Use Policy

Effective Date: May 23, 2026

This Acceptable Use Policy ("AUP") governs how users, patients, nutritionists, dietitians, wellness professionals, enterprise customers, administrators, visitors, and other participants may access and use PushNcare websites, dashboards, applications, AI-enabled features, Personal Health Blueprint tools, professional marketplace tools, enterprise audit tools, payment flows, communications, and related services (collectively, the "Platform").

This AUP is incorporated into the Terms of Service, Privacy Policy, and Security page. If you use the Platform, you must comply with this AUP. If you use the Platform on behalf of an organization, you are responsible for ensuring that authorized users under that organization also comply.

PushNcare may investigate, restrict, suspend, terminate, remove content, block transactions, report activity, or take other action where we believe conduct violates this AUP, law, user safety, professional standards, payment rules, privacy rights, or platform integrity.

1. Core Rules

You must not use the Platform to:

  • violate any applicable law, regulation, court order, professional rule, payment-network rule, data-protection obligation, or third-party right;
  • harm, exploit, deceive, threaten, harass, discriminate against, defame, or abuse another person;
  • compromise health, nutrition, financial, professional, enterprise, or personal information;
  • interfere with Platform security, availability, integrity, monitoring, billing, or user trust;
  • misrepresent credentials, identity, affiliation, clinical authority, outcomes, or endorsements;
  • misuse AI, analytics, reports, messages, payments, referrals, reviews, or marketplace features.

2. Health, Nutrition, and Safety Misuse

You must not:

  • use the Platform for emergency medical care, crisis response, urgent triage, or life-threatening situations;
  • present PushNcare content, AI output, reports, food guidance, or Personal Health Blueprint results as a medical diagnosis, medical treatment, prescription, or guaranteed outcome;
  • provide medical, nutrition, dietetic, psychological, or clinical advice outside your lawful qualification, license, registration, certification, employment authority, or professional scope;
  • disregard known allergies, contraindications, pregnancy considerations, medication issues, clinical conditions, eating-disorder risk, kidney disease, diabetes, hypertension, cardiovascular disease, or other safety information;
  • submit false, incomplete, fabricated, or misleading health information that may affect recommendations, risk scores, referrals, reports, or professional guidance;
  • encourage unsafe dieting, self-harm, eating-disorder behavior, medication misuse, supplement abuse, or avoidance of necessary medical care.

Professionals must use independent judgment and comply with applicable professional duties. Patients and consumers must seek qualified medical care where appropriate.

3. Privacy and Health Data Misuse

You must not:

  • access, use, disclose, export, screenshot, copy, or retain patient, practitioner, enterprise, employee, payment, or health-related information without authorization;
  • share public report links, assessment links, account credentials, session cookies, or confidential information with unauthorized persons;
  • attempt to identify individuals from aggregated, anonymized, de-identified, or enterprise-level outputs unless expressly authorized by law and contract;
  • upload health, employee, patient, or third-party information unless you have the legal right and required consent or authority to do so;
  • use Platform data for unlawful employment, insurance, lending, housing, education, immigration, pricing, eligibility, or discriminatory decisions;
  • combine Platform data with external data to profile, target, or exploit users in a way that violates law or privacy expectations.

4. AI, Automation, and Data Extraction

You must not:

  • use the Platform to train, benchmark, reverse engineer, replicate, or build a competing AI system, food database, scoring system, marketplace, report generator, or analytics product without written permission;
  • scrape, crawl, harvest, bulk export, or systematically extract profiles, reviews, health content, food data, prompts, outputs, pricing, reports, enterprise data, or user information;
  • use bots, scripts, fake accounts, automated signups, automated messaging, credential stuffing, or unauthorized API access;
  • submit prompts, files, or inputs intended to bypass safety controls, reveal system instructions, expose secrets, produce malware, generate unlawful content, or evade moderation;
  • rely on AI outputs as the sole basis for medical, clinical, emergency, financial, legal, employment, or safety decisions.

5. Security Abuse

You must not:

  • probe, scan, exploit, overload, disrupt, or test Platform systems without authorization;
  • bypass authentication, session validation, authorization, rate limits, payment controls, referral controls, access controls, or administrative restrictions;
  • introduce malware, ransomware, spyware, malicious scripts, corrupted files, credential stealers, or harmful code;
  • attempt to access source code, secrets, environment variables, API keys, tokens, infrastructure metadata, databases, logs, or cloud resources without authorization;
  • perform denial-of-service activity, spam attacks, phishing, social engineering, account takeover, or credential harvesting;
  • interfere with logging, monitoring, analytics, audit trails, security alerts, or deployment guardrails.

Good-faith vulnerability reports must be sent to security@pushncare.com and must follow the vulnerability reporting rules on the Security page.

6. Payments, Mobile Money, Referrals, and Marketplace Abuse

You must not:

  • use stolen cards, unauthorized mobile money accounts, fraudulent payment details, false billing information, or deceptive payer identity;
  • manipulate Stripe, PawaPay, mobile money, bank, payout, subscription, refund, chargeback, deposit, or reconciliation workflows;
  • create fake transactions, fake bookings, fake consultations, fake assessment purchases, or fake enterprise activity;
  • misuse referral codes, commissions, attribution cookies, campaigns, promotions, coupons, credits, reviews, rankings, tiers, or lead-routing features;
  • evade fees, taxes, commissions, platform charges, payment holds, fraud checks, sanctions checks, or payout restrictions;
  • use the Platform for bribery, kickbacks, money laundering, terrorist financing, sanctions evasion, or other prohibited financial activity.

PushNcare may withhold, reverse, delay, offset, or block payments and payouts where we believe activity is fraudulent, unlawful, disputed, non-compliant, or high risk.

7. Professional Conduct and Marketplace Integrity

Professionals must not:

  • misrepresent licenses, certifications, degrees, credentials, practice authority, experience, specialties, consultation fees, availability, outcomes, or affiliations;
  • use patient information for unauthorized marketing, solicitation, off-platform sales, exploitation, or unrelated services;
  • provide care or advice where prohibited by law, outside scope, or without required consent;
  • pressure users into unnecessary services, unsafe purchases, undisclosed affiliate products, misleading supplements, or unsupported claims;
  • manipulate ratings, reviews, testimonials, storefront views, public profiles, verification status, tier eligibility, or lead routing;
  • impersonate another professional, clinic, business, user, regulator, or PushNcare representative.

PushNcare may remove or restrict professional profiles, storefronts, reviews, credentials, messages, payouts, dashboard access, or lead-routing eligibility at our discretion where integrity or safety is at risk.

8. Communications, Content, and Reviews

You must not post, transmit, upload, or send content that is:

  • unlawful, abusive, harassing, threatening, hateful, discriminatory, sexually exploitative, defamatory, obscene, or deceptive;
  • false, misleading, fabricated, impersonating, or designed to manipulate users;
  • spam, unsolicited advertising, bulk messaging, chain messaging, phishing, or unauthorized solicitation;
  • infringing, confidential, trade-secret, proprietary, or otherwise unauthorized;
  • intended to shame, stigmatize, or exploit health conditions, weight, disability, ethnicity, religion, gender, pregnancy, or cultural food practices;
  • designed to manipulate reviews, ratings, search, referrals, enterprise reports, or public perception.

Reviews and testimonials must reflect genuine experiences and may not be purchased, coerced, fabricated, or posted by conflicted parties without disclosure.

9. Enterprise and Workplace Use

Enterprise customers and administrators must not:

  • use the Platform to make unlawful employment, promotion, termination, compensation, insurance, disciplinary, or eligibility decisions;
  • pressure employees or participants to disclose sensitive health information without lawful basis and appropriate notice;
  • attempt to identify individuals from aggregate or de-identified wellness outputs unless expressly permitted by law and contract;
  • upload employee, survey, audit, or health information without proper authority, notice, and consent where required;
  • use enterprise insights to discriminate, retaliate, stigmatize, or disadvantage individuals or protected groups.

Enterprise outputs are intended for wellness, nutrition, organizational insight, and decision-support purposes, not for unlawful individual surveillance or adverse action.

10. Prohibited Industries and High-Risk Uses

You must not use the Platform for:

  • emergency response, urgent medical triage, or life-support decisions;
  • clinical diagnosis or treatment without appropriate professional involvement and legal authority;
  • unlawful surveillance, biometric identification, employee monitoring, or sensitive profiling;
  • weapons, self-harm facilitation, eating-disorder promotion, controlled-substance misuse, or illegal drug activity;
  • gambling, adult exploitation, hate activity, extremist activity, sanctions evasion, fraud, or other unlawful activity;
  • decisions where failure could reasonably cause death, serious injury, unlawful discrimination, or severe financial harm unless expressly authorized by written agreement and applicable law.

11. Enforcement

PushNcare may, with or without notice:

  • investigate suspected violations;
  • remove, disable, restrict, or preserve content, accounts, links, reports, reviews, messages, profiles, payments, or records;
  • suspend or terminate accounts, sessions, subscriptions, professional access, enterprise access, public links, or API access;
  • restrict features, transactions, referrals, payouts, report generation, lead routing, or visibility;
  • notify affected users, enterprise customers, payment providers, mobile money providers, professional bodies, regulators, law enforcement, or other appropriate parties;
  • preserve information for legal, security, compliance, payment, fraud-prevention, dispute, or audit purposes;
  • seek injunctive relief, damages, indemnification, or other legal remedies.

PushNcare has no obligation to monitor all content or conduct, and failure to act in one instance does not waive our right to act later.

12. Reporting Violations

Report suspected violations to abuse@pushncare.com.

For security vulnerabilities, contact security@pushncare.com.

For privacy concerns, contact privacy@pushncare.com.

For legal notices, contact legal@pushncare.com.

When reporting, include relevant account identifiers, URLs, screenshots, dates, transaction references, and a concise description of the issue where safe and lawful to do so.

13. Changes to This AUP

We may update this AUP from time to time. Updated versions are effective when posted unless a later date is stated. Continued use of the Platform after an update means you accept the updated AUP.

14. Contact

PushNcare, Inc.

  • Abuse: abuse@pushncare.com
  • Security: security@pushncare.com
  • Privacy: privacy@pushncare.com
  • Legal: legal@pushncare.com
  • Support: support@pushncare.com
  • Address: 1111B S Governors Ave, STE 27833, Dover, DE 19904, United States
Acceptable Use Policy